We have obtained absolutely nothing nevertheless the run about. We were being explained to that this issue can be corrected without delay but are actually getting instructed that this may possibly consider approximately two ekes to get finished. I are already with out a kitchen for each week now and possess paid out a ton of money to eat out due to the fact my kitchen remains a catastrophe rather than performed. So with all of that staying stated… if this this problem will not be corrected and my kitchen isn't fixed by Monday April sixteen at 5pm, we will likely be consulting a legal professional, visiting the Better Small business Bureau and We're going to visit our regional information stations to have this issue documented publicly. I have plenty of images and doXXXXentation that can provide me nicely. Save your conventional reply of “you may be addressing this probem soon”. Time is currently. My partner and myself are actually in customer care for 40 yrs and I can Truthfully say that we would not are actually able to maintain a occupation, or the companies stay in business enterprise, had we so blatantly discarded and treated folks as we are treated. Experienced I examine these reviews beforehand I Wouldn't have gone with your company. So I assume we’ll see…
Our mission is for making wonderful new flooring simple for all of our shoppers, and we’re dissatisfied to listen to regarding your ongoing working experience. We’ll be even more investigating your problems, and we’ll be in contact with you Soon.
Yet again, he wasn’t able to complete. He needed to return for the fourth day. Him and his family members had been in and out of my dwelling yet again right up until 8pm when he at last concluded. Each among lately, all my animals had to be locked up in bedrooms as a result of again doorway having to be remaining open up all day extended. The 1st two times, I couldn’t even use my kitchen or stove for two times and needed to purchase foodstuff which i wasn’t ready to buy (I've 6 human being familly).The work he did gave the impression of it was excellent, but after a week, the trimming he set down is all peeling up in many areas, and a few of the boards in doorways are presently chipping. When we termed Empire customer support concerning this a pair times, they essentially shrugged us off and stated oh properly. We obtained a credit score of $seventy five, which is seemingly the maximum. We have been incredibly unhappy with the work and named to get someone appear out and resolve the destruction as well as the negative installation. We specified two times in that call to NOT mail the same man that was below right before. He was purported to be below 10am to inspect the do the job. 2pm rolls about, nevertheless not a soul. We termed to talk to the place he was, plus they told us he was running late. We requested who it was, they usually said it had been a similar guy who installed it. Furious, we informed them we specified To not mail the identical man who did the get the job done, terminate that and mail another person the next day. They agreed, apologized, said it shouldn’t have transpired. The following day rolls close to and guess who exhibits up at my door? Exactly the same dude we instructed them multiple periods not to ship! We had to send him absent and call Once again, for a THIRD time get more info to FINALLY get a person out another 7 days who was unique. He showed up and was in fact shocked with the Terrible good quality with the work which was completed. He in fact checked out the floors and reported “No XXXXXing way…” below his breath. That’s how terrible it was. We’re nevertheless waiting around now, Pretty much two months has passed, for him in order to return and correct this Terrible function. By no means, ever, at any time, at any time, EVER use Empire Today! Their customer support has become unhelpful, unapologetic, and absolutely incompetent!
Thanks to your opinions. We’re sorry to hear that your problems haven't been dealt with, and we apologize for that inconvenience. We’ll be in touch with all your shortly to even more discuss your working experience.
You need to have a contacts to start with & final name. Guess what, I have a first title but that does not help. So I attempted reaching out as a result of the web site, filled out the necessary facts only for it to not experience… said that the web site was possessing trouble. I'm beginning to are convinced The difficulty isn’t just with horrible regional customer support, but with the business as a whole. I am trying to achieve out right here as I see many have finished.
April 19, 2018 at 5:26 pm If I could give your company minus rankings I absolutely would. On Friday April thirteen, 2018, installers came to our home to set up our vinyl flooring. They showed up at 11am and didn't begin till 11:30am over a occupation that was alleged to just take all day long. They squeezed us in between a position they'd each morning and also a work they were executing that night. They ended up needing to leave at 7pm With all the assure that they'd be back the following day to complete The task. Saturday arrived and nobody confirmed up. I needed to contact the lead installer, Hector, who instructed me which they didn’t work on Saturday’s and he was with family and would not be coming. I right away identified as customer care to complain. In wanting above our partially performed flooring we saw that in place of 1/four″ plywood underlayment that they had place down three/16″ strand board. Affordable stuff. You will find many bubbles in our flooring and it was set up cracked by a one/two″ . They took a company report and mentioned that somebody would Make contact with me with 24 organization several hours. I had to contact back various periods talking to many folks before I acquired a return get in touch with from a customer care supervisor, Donna Martin, while in the Sacramento Business office.
On the 18th I didn't listen to from any person by 9:30am so I named and remaining a msg for Ashley. An hour glided by and No connect with back so I named once more and spoke to Jaret who stated “I was not within the agenda today. Effectively that was Not great And that i began contact individuals at Empire and did a Chat with John who called the Kent Business he mentioned they were being seeking to locate a company to come back.
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The transitions from some rooms were off by ½ to 1 inch in height, transitions finished improperly plus the molding, quarter-round was calculated, Reduce and mounted badly.
We’re sorry to hear regarding the not enough follow up that you choose to’ve obtained. We’d like to assist even more but we can easily’t Find your account. Please mail an e-mail to customersupport@ empire today empiretoday.com with your Get in touch with details, and we’ll get in contact along with you to deal with your issues.
Fast ahead 24 hrs….I used to be supposed to Have got a new kitchen area ground mounted today and the installer referred to as me at 3:00 to inform me that their first work on the working day was getting as well extended and they couldn’t install my floor today. He mentioned that it could be put in on Monday at ten:00am, but After i requested him if he would notify Empire of your improve in installation he explained they they didn’t should be informed since it was out in their palms at this stage.
We all know your time and energy is valuable and fully grasp The main reason for the irritation. We’d like to achieve out to you to debate your worries, but we are able to’t Track down your account. Make sure you Get in touch with us at customersupport@ empire-today.com so we may well focus on this further.